END were recommended to us by a digital freight forwarder and needed support setting up a UK bonded warehouse that wouldn’t slow operations or compromise customer delivery.
The Challenge
Unfortunately, END had:
- No existing customs warehouse operation.
- High duty spend on exported goods.
- A business growing faster than its legacy systems could keep up with.
They were also deep in the middle of ERP and WMS changes, which made integration and operational continuity a real concern, requiring expert management and planning.
Our Approach
After a competitive tender process, we were pleased to be selected as END’s trusted partner. As a starting point, we walked the warehouse floor based in Newcastle to understand their operational DNA, working closely with END’s IT and operations team to co-develop a detailed requirements document.
It was agreed we would provide the following services:
- Duty Management System
- Customs Bureau
- Customs Consultancy.
Building the Solution
As part of the solution, we set about managing a bespoke integration with END’s evolving WMS & ERP, along with a robust parallel run to stress test the data and workflows. This resulted in a smooth go-live with no disruption to customer orders.
The Results
END Clothing now runs a fully-compliant bonded warehouse and scalable customs operation, ready for their next phase of growth.
In fact, END managed £50,000 of duty deferred in the first month alone, as well as £3000 saved on B2C exports.
“Langdon turned a complex challenge into a seamless solution. They felt more like partners than suppliers.”
– Stephen Wilkinson, Head of IT, END Clothing
