The following has been shared by the Trader Support Service Team
We would be delighted if you would join us for the third in our series of live webinars, to prepare you for the next phase of the Trader Support Service. Please note that prior registration is required.
Event Title: The next phase of the Trader Support Service (TSS) #3
Date: Thursday 13th August 2026
Time: 2:00pm – 2:45pm
Format: Online webinar (live)
Platform: Microsoft Townhall
Registration required: Yes
Event Summary
This third webinar will provide more details on the next phase of the Trader Support Service; it will summarise and answer your most relevant Frequently Asked Questions (FAQs) and will signpost to milestones and the key timelines leading up to the planned 20th October transition to the new service.
The project delivery team will provide an update on the Private Beta user test pilot that went live on the 9th July.
It will also direct you to further guidance and support to help you prepare and offers you a further live opportunity to ask questions about the planned changes.
Who Should Attend And Why
This webinar is for anyone with an interest in the movement of goods between Great Britain and Northern Ireland, whether or not you are a current TSS user.
By attending the webinar, you will learn how we will support you to prepare for the next phase of the TSS. It will also remind you on how to get involved in the Private Beta user test phase and the key milestones and timelines to be aware of and actions you need to take
Speakers
The webinar will be led by speakers from HMRC, Netcompany and the Chartered Institute of Export & International Trade (CIOE&IT), bringing a range of perspectives on the next phase of TSS.
Agenda
- Welcome and introduction from the host, William Barns-Graham
- Overview and responses to your FAQs
- Update from Netcompany on the Private Beta Pilot
- Future engagement opportunities and next steps for TSS Users.
- Facilitated Audience Q&A
Registration Details
Register here: Webinar #3 Registration
Please register for this event before: 2:00pm Wednesday 12th August 2026
If you are a current TSS user or represent businesses moving goods between Great Britain and Northern Ireland, this webinar will provide timely and practical insight.
If you missed our previous two webinars, recordings are available via these links:
If you have questions you’d like answered in the webinar, please send them to Netcompany at tss-support@netcompany.com in advance of the webinar.
