Register for new Trader Support Service user research

Following a competitive procurement exercise, it was confirmed on 17 December 2025 that Netcompany has been chosen by HM Revenue and Customs (HMRC) to deliver the next phase of the Trader Support Service (TSS).

HMRC’s goal is to make the new TSS as efficient and user-friendly as possible.

To get this right Netcompany are looking to hear from you, the people who use the TSS.

Sign up for a user research session

Netcompany are scheduling user research sessions starting in the next few weeks. Typically, these are online one-to-one meetings that will last 45 to 60 minutes.

If you are willing to share your time to help improve the service please register your interest using Netcompany’s online form.

HMRC look forward to hearing from you, and Netcompany will be in touch to arrange a convenient time and date.

Picture of Graham Sheen

Graham Sheen

Graham Sheen is the BWA Secretary, appointed in 2019. Graham has a strong background in logistics and warehousing, and is very well connected within the warehousing and supply chain sectors.

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