Preparing for the next phase of the Trader Support Service (TSS)

HMRC have shared details for an upcoming live webinar, to learn how best to prepare for the next phase of the Trader Support Service (TSS).

Register for this webinar, which will take place on‌‌‌ Tuesday‌‌‌ 19‌‌‌ May‌‌‌ 2026 from 2‌‌‌pm to 2.‌‌‌45pm and provide more details on the next phase of the TSS. It will also outline how to get involved in the private beta user test phase and will signpost to milestones and the key timelines.

It will also direct you to further guidance and support to help you prepare, and offer your first live opportunity to ask questions about the planned changes.

The deadline for registering for this webinar is 5pm on Monday 18 May 2026.

Agenda

The session will include a short programme of updates and presentations, which will include:

  • a welcome and introduction from the host, William Barns-Graham
  • an HMRC update on the next phase of the TSS
  • an introduction from Netcompany
  • a TSS user overview from the Chartered Institute of Export and International Trade
  • a facilitated audience Question and Answer session

Speakers

The webinar will be led by speakers from HMRC, Netcompany and the CIOE&IT, bringing a range of perspectives on the next phase of the TSS:

  • Simon Pettigrew – Head of Strategy and Stakeholder Engagement, Northern Ireland Customs, HMRC
  • Nawar Faek – Service Lead, Netcompany
  • Kevin Shakespeare – Director of Chartered Institute of Export and International Trade

Who should attend

This webinar is for anyone with an interest in the movement of goods between Great Britain and Northern Ireland, whether or not you are a current TSS user.

By attending the webinar, you will learn how we will support you to prepare for the next phase of the TSS including how to get involved in the private beta user test phase and the key milestones and timelines to be aware of.

If you are a current TSS user, or represent businesses moving goods between Great Britain and Northern Ireland, this webinar will provide a timely and practical insight.

If you have questions you’d like answered in the webinar, please send them to Netcompany at tss-support@netcompany.com.

Picture of Graham Sheen

Graham Sheen

Graham Sheen is the BWA Secretary, appointed in 2019. Graham has a strong background in logistics and warehousing, and is very well connected within the warehousing and supply chain sectors.

Leave a Reply