The downtime is planned for Friday 9th January 2026 8pm to 7am Saturday 10th January 2026.
For urgent enquiries, you can email cds.operations@hmrc.gov.uk and provide the following information:
- the type of organisation reporting the problem
- business name of the agent or agency
- contact name and number
- your email address to reply to
- business name of the trader
- the type of problem you’re having
- imports or exports
- the type of goods
- if the goods are stuck at the border.
